Rites of Spring #23 West Jet flight credits watch your dates · Wednesday May 26, 2010 by colin newell
Andrea and I had a trip we had to cancel a year ago that was the result of a family illness – that ultimately resulted in the loss of a loved one.
We ended up with a West Jet credit of $1500.
And once things settled down we were planning on taking a short trip south of the border… to San Francisco to visit friends, or Los Angeles… or Portland, Oregon.
Alas, I misread the dates on the credit. I had a year from the date of cancellation – not a year from the flight.
And so I discovered when I called West Jet a week or so after the credit actually ran out.
“Mister Newell, your account shows zero dollars…”
No apology. No “we’re sorry…”
$1500 down the drain.
I would have even humored a “read the fine print you doofus..”
I would like to ask West Jet… where does that money go?
I could have paid $10 to extend it another year.
So why not take $10 of value off of the voucher and leave me with $1490. No, that would not make sense.
Bummer. Thanks West Jet. In the air you are loads of fun.
On the ground you are no fun whatsoever.
Note to self: Always read the fine print… always.
Website issues are temporary - stay tuned.
Update to the West Jet saga – based on my e-mail plea about 3 weeks ago – they responded and gave me back my cash – now all I need to do is get back Andrea’s dollars too – I mean, when you think about it, I can see losing SOME of the money… but $1500 in one shot — because we were too traumatized to pay attention to the dates… anyway – a hearty 1/2 thank-you to West Jet… so far…
— Colin Newell Jun 14, 08:17 pm #
Mission accomplished! West Jet has come through and refunded our money – We are in LOVE again with West Jet.
— Colin Newell Jun 23, 02:00 pm #